The below Terms, Conditions, and Policies are applicable for all events.

Harassment Policy

At Things to Do in Calgary, respect for one another is paramount to the safety of everyone, on and off the field.

Things to Do in Calgary has a zero-tolerance for verbal/non-verbal, written, or physical harassment of any players, staff, and facility workers. If any harassment occurs, it may result in a fine, suspension, or a lifetime ban.

If at any time a patron, staff member, or facility worker feels that they are in immediate danger, the aggressor will be immediately removed and will receive a lifetime ban from participating in Things to Do in Calgary programs, and they will forfeit any remaining passes.

Note: This policy applies to all email and text communications received by Things to Do in Calgary and their partners.
 

Terms and Conditions
 

Things to Do in Calgary Event Terms and Conditions

1. There are no refunds, no exceptions.

   • It is your responsibility to attend, cancel and modify your bookings.

   • All events have a cost associated with them, and your fee goes towards these costs.

   • Special circumstances may be considered.

   • If an event is cancelled, your registration fee will be credited back into your account as a pass

   • If an event is cancelled due to weather conditions, you will get a text 1 hour prior to the event and compensated a 1 free play pass.
      

2. Upon your arrival at the event, you must check in with the Event Coordinator.

   • If you did not attend or check in the event, a ‘No Show’ will be applied to your file. and you will be charged the No-Show fee.

   • If three (3) ‘No Shows’ are accumulated, your account will be reviewed by Things to Do in Calgary, which could result in a fine or an account suspension for up to a month.

   • If attendance continues to be a chronic issue, you will be asked to leave the Things to Do in Calgary group.

     Special circumstances may be considered.
      

3. As a patron of Things to Do in Calgary, be aware that we record promotional videos and take event pictures during every event. If you wish not to be videoed or photographed, you must talk with the Coordinator prior to the event start.
    

4. If teams register for an event/ tournament please note that once a team is registered it is the duty of the teams registrant to collect payment from the players. There will be no refunds for tournament registration fee, no exceptions.
   A) Teams that register for a tournament but do not show up will be charged a no-show fee of $100
   B) Players that register for a tournament but do not show up will be charged a no-show fee of $45
   C) Teams are made randomly by the organizers. You may or may not end up playing with your friends
    

5. Walk-ins are only welcome if there is a "No Show" or "Event is not full"
    

6. To maintain a clean and safe environment within our facilities, we kindly request that all participants bring a pair of clean indoor shoes to change into upon arrival. Please note that shoes with black soles are not permitted in any of our gymnasiums, as they can cause marking on the floors. Failure to adhere to this footwear policy will result in the individual being unable to participate in activities and will be considered a no-show. Consequently, a fee of $45 will be applied.​
    

7. All Walk-ins must sign the Terms & Conditions before playing, otherwise will not be allowed to play.
    

8. All players are required to show ID to show they are above 16 years of age.

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Sports Player Specific Terms and Conditions

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1. There are no refunds, no exceptions.
   a) It is your responsibility to attend, cancel and modify your bookings.
   b) All events have a cost associated with them, and your fee goes towards these costs. Special circumstances may be considered.
   d) If an event is cancelled, your registration fee will be credited back into your account as a pass. Indoor events will be credited for indoor events and outdoor events will be credited for outdoor events.
   e) If an event is cancelled due to weather conditions, you will get a text 1 hour prior to the event and compensated a 1 free play pass.
    

2. When cancellations occur 48hr before the day of the event, the booking fee will be applied to your account in the form of credit.
   If a cancellation occurs 48hr or less before the event there will be a $45 fee & no pass return.
    

3. You must arrive by the scheduled start time, or you may lose your spot to others that are on the waitlist or walk-ins.
   If you have not contacted  Things to Do in Calgary 48hours before the scheduled start time, your spot could be forfeited, and no credits will be returned.

   • If you have not arrived by the start of the gameplay, then you will be automatically charged a ‘No-Show’ fee.

     No-Show’ fees
     A) All indoor/outdoor events will be charged a ‘No-Show’ fee of $45.
     B) If three (3) ‘No-Show’s’ are accrued, your account will be reviewed by  Things to Do in Calgary, which could result in a fine or an account suspension for up to a month.
     C) In order to not be considered a No-Show, you must attend, check in and participate for over half the event.
      

4. Account Misuse: Creating additional accounts or using someone else’s name to avoid paying no-show fees is strictly prohibited. Any account found to be affiliated with, created by, or used on behalf of a user attempting to bypass no-show penalties will be considered fraudulent and may be subject to the following actions:

   • Immediate cancellation of bookings

   • Suspension or permanent banning of all affiliated accounts

   • Reinstatement of all outstanding no-show fees to the original user
      

5. We reserve the right to determine account affiliation based on booking behavior, personal information, IP addresses, and other identifiable data. These measures are in place to protect our players, maintain fairness, and keep sessions running smoothly.
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6. The game day Coordinator has the final say.
   Things to Do in Calgary has the right to overrule the Coordinator’s decision, on a case-by-case basis.

   • The coordinator can rearrange/balance the teams as they see fit.

   • There will be no tolerance for sharing jerseys/spots during gameplay.
      

7. Passes are non-transferable.
    

8. Drop-Ins on-site are $35 if spots are available but we encourage you to book on the App/Website to guarantee your spot, at a reduced rate.
    

9. Throughout the game day, each patron will participate in every player position for the sport, i.e., in soccer, every player will take turns playing goal.
    

10. As a patron of  Things to Do in Calgary, be aware that we record promotional videos and take team pictures during every game day. If you wish not to be videoed or photographed, you must talk with the Coordinator prior to the game start.
     

11. In the event that a player or patron causes damage to any equipment, facility, or playing surface—whether intentionally or through negligence—they will be held fully responsible for all associated repair or replacement costs. This includes, but is not limited to, broken equipment, damaged fixtures, and scuff marks or damage to the floor caused by improper footwear.

    • A minimum fee of $1,000 will be charged for any damage to the playing surface, including scuffing from inappropriate shoes. By participating in any activity, all players agree to wear non-marking, indoor-appropriate footwear and to treat the facility and its contents with care and respect.
       

12. All participants of the drop in sports must be a minimum age of 16 years old. Otherwise you will not be permitted to play
     

13. All participants of the drop in sports must sign the waiver before the start time. Otherwise you will not be permitted to play.
     

14. No participants will play for free.
    A) If you can not complete the full event and require a player substitution, the subbing player will pay for the remaining amount of time that they will be participating.
     

15. If you have a guest associated with your booking and they do not show up or are late, you are unable to play until the "no-show" fee is paid in full. If the payment does not go through the system, you may email it to THINGS TO DO IN CALGARY.
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16. Regarding any concerns if we don’t hear back from you within two weeks from the date the issue occurred we will consider the matter resolved and will not proceed further. Please email us before the deadline to ensure your concern has been addressed. info@thingstodoincalgary.com

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Updated: May 7th, 2025

Things to Do in Calgary  ( Drop-In Soccer)